How to create insane customer loyalty

Sat, 13 Jun 2009 00:58:00-0700

I have been a beer aficionado, home brewer, etc for many years. My favorite beer in the whole wide world is Baltika No. 9. It is a very rich, robust, complex and decidedly strong European Lager. I like beer you have to chew before swallowing ;o). It is imported from Russia and the local shop that I get it from has had a difficult time getting a hold of it over the last year or so. So when ever I stop by, I always ask "Did my Baltika No. 9 come in yet?". So I stopped in yesterday and this is what I saw. I have been self employed for 13 years and the very existence of my pay check has often depended on my customers being happy... So this really struck me. With a very small, but genuine, personalized, and most importantly, public gesture they have pretty much insured that I will be a customer for life. G- OUT

The best part about FOSS (Free and Open Source Software) is not that it is free.

Thu, 07 May 2009 02:00:00-0700

I used to look at FOSS as a means to get free software: MySQL, Apache, Eclipse etc... FOSS is part of my day to day affairs and I dare say the best thing to ever happen to software and software developers. But for me, FOSS is the best programming howto guide there is. It is like a living text book that is always getting better. I have learned more from reading other peoples source code than I have from any book, blog post or article. Being an autodidact, reading source code makes much sense than reading the English words used to describe the programming concepts. Just this week I was asked to R&D a bunch of stuff and I found solutions for all the CF stuff by going to either CFLib.org or RIAForge.org. (Mad props to Ray Camden for making those sites. You saved my ass twice this week dude! Rock On with your bad ass self!) Those sites are gold mines for CF programming knowledge. I have been turned on to so many new ideas and concepts by the folks that have shared their work that I want to give a shout out and thank you to y'all.

Cozmo's Dev Blog - Gerneral Coolness

How to create insane customer loyalty

The best part about FOSS (Free and Open Source Software) is not that it is free.

Thank you!!